luggageにタグ付けされたご質問一覧

Can you hold luggage for me before check-in and/or after check-out?

We can hold items only on your check-in and check-out day but we cannot keep dangerous or valuable belongings. We cannot keep items for longer than this due to limited storage space. We thank you for your understanding.

Can I send you my luggage before check-in so you can hold it for me?

We can keep your luggage at the front desk if you send it to us within a few days before your check-in and give it to you at your arrival. We only accept luggage that can be stored at room temperature. We will refuse luggage sent by cash-on-delivery postal service.

Please do not forget to write your name on your luggage before sending it to us.

Additionally, if you bring your luggage directly to the hotel for storage, we can only accept it on your check-in day due to limited storage space.