Check-in starts at 3:00PM. There is no problem if you indicate a later time during your reservation but please inform us if you are 2 hours or more behind schedule.
Check-out finishes at 11:00AM. We are afraid to say that in normal circumstances we are not able to accept late check-outs. If you feel it is neccesary, it may be possible depending on our occupancy. Please confirm with staff in this situation.
Reservations made through our Official Reservations Page or over the phone can be changed or cancelled through the internet, by phone, or e-mail.
If you made reserved 1-4 rooms through the hotel URL or by phone, the fee for a same-day cancellation will be 100% of the room price.
If you reserved 5 rooms or more, we ask for 20% for one week notice, 50% for three days before, 80% for one day notice and 100% for a same-day cancellation.
If you made a reservation through a different website or through an agency, please contact them about changes or cancellations.
In the case of an internet reservation, you can pay when you make your reservation by credit card (Paypal) or during check-in by cash or credit card.
We ask for payment by cash or credit card upon arrival if you make a reservation by phone.
We accept VISA, Mastercard, JCB, Diners, American Express, China Union Pay Card, Discover, MUFG, DC, UC, Nicos, Saison, etc.
We can hold items at the front desk but we cannot keep dangerous or valuable belongings.
We can keep your luggage at the front desk if you send it to us within one week before your check-in and give it to you at your arrival. We only accept luggage that can be stored at room temperature. We will refuse luggage sent by cash-on-delivery postal service.
Please do not forget to write your name on your luggage before sending it to us.
Sorry for the inconvenience but please come to the front desk for check-out.
Children can stay for free with an adult as long as they do not require any separate beds or amenities. Up to two children 12 years old and younger are permitted to stay in each room. If you would like extra amenities, separate beds, or if your chilld is over 12 years of age, the charge will be the same as for an adult.
Breakfast for children between the ages of 7-12 is 1,000JPY. Breakfast for chidren 6 years old and younger is free.
The Deluxe Twin Room can accommodate up to 4 adults.
Rooms are located from the 3rd to 8th floors. You can express your wish when you make your reservation but we cannot always guarantee a high floor.
When you make your reservation, you can choose whether you would like to include breakfast in your plan.
If you would like, you can add breakfast to your plan at your arrival. Please inform us during your check-in.
We are sorry but day-use is not available.
We will always do our best to respond to your request but we cannot guarantee that it will be possible depending on the situation during your stay.
Please understand that depending on the room type there may not be rooms near each other.
Cancellations or changes for reservations made before August 31st, 2019 can be done here.