About HOTEL THE FLAG's best rate guarantee
At HOTEL THE FLAG, we guarantee the rates offered on our website will be the best rates available. If you find a better rate on a third-party site within 24 hours of the time you have made your reservation, please contact us through the following form.
After confirming the other site's rate, we will promise to match the rate and give you the best deal.
Best Rate Guarantee Rules
To qualify for price matching, the best rate you have found must match the following criteria:
- Your reservation must be made with HOTEL THE FLAG official reservations page
- Check-in and Check-out date must be the same as your reservation
- Number of adults must be the same as your reservation
- Room type must be the same as your reservation
- If the plan includes early check-in or late check-out, this must be the same as your reservation
- The payment method must be the same as your reservation
- The cancellation policy must be the same as your reservation
- Any and all special services must be the same as your reservation
The following cannot qualify for our best rate guarantee:
In the following cases, the best rate garauntee is not valid:
- Reservations made with Free Stay Vouchers or Coupons that were not issued by HOTEL THE FLAG
- Reservations made in combination with Air fare or Train fare
- Reservations made in combination with unaffiliated institutions, transportation facilites, or meal plans.
- Reservations made with travel agencies with special promotions
- Reservations made over the phone or through e-mail during times when the reservation could not be made over the internet
- Reservations made through auction websites
- Reservations that the rate of has changed because of exchange rates
- Reservations that do not include tax (All reservations made through our official reservations page include taxes in the shown price)
Please be aware:
If your reservation is not the best rate, please contact us using the following form. Please include "Request for Best Rate Guarantee" and your reservation number in your contact.
Best Rate Guarantee requests can be made here